World Walking Privacy Policy

• Website Address: https://worldwalking.com
• Company Name: Team Challenge Apps Ltd
• Email: [email protected]

We collect or use the following information to - provide our services, including our website and mobile apps:

• Names and contact details
• Purchase or account history
• Account information (including your email address)
• Information you enter into forms and input fields on our website or mobile apps. Information about your device (e.g. your IP address, web browser, operating system) for system administration, debugging and aggregate reporting.
• Website user information (including cookies - see below)
• Photographs (e.g. your profile image and pictures uploaded to your Group chat)
• Steps and distance (e.g. kilometers/miles) added to your account manually or through a connected, third-party tracking platform.

We may also collect or use the following information for the operation of customer accounts and subscriptions:

• Account information, including registration details
• Financial transaction information (including payment amounts and renewal information, but not including any credit card or bank account details)

We also collect or use the following information for service updates or marketing purposes. Any marketing correspondence will have an unsubscribe link to opt-out of further communications.

• Names and contact details
• Marketing preferences
• Records of consent

We may collect or use the following information to comply with legal requirements:

• Financial transaction information
• Correspondence

Finally we also collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Account information, including registration details
• Correspondence

Our Android app gives you the option to connect with the Health Connect health-tracking platform. We use this to collect and process your step count data, but we will only collect this data while we have your permission to do so. This feature can be disabled by you at any time and we will only attempt to collect new data while the app is running. Our use of the information received from Health Connect will adhere to the Health Connect by Android Permissions, including the Limited Use requirements.

Our website uses cookies or similar technology to collect information about your access to the site – some cookies expire when you close your browser and others are used to remember you when you return to the site and therefore last for longer. As well as cookies set by us, we also enable cookies set by the following third parties: Google Analytics.

You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

Our cookies will be used for:

Essential session management

• Creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
• Recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
• Recognising if a visitor to the site is registered with us in any way;
• Logging information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.

Functionality

• Customising elements of the promotional layout and/or content of the pages of the site;
• Displaying our help widget and any chat conversation history with us;
• Determining whether to show certain features or elements.

Performance and measurement

• Collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and subscriptions are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Directly from you
• Users registered with worldwalking.org (provided by World Walking SCIO) prior to the launch of worldwalking.com (provided by Team Challenge Apps Ltd)

We keep your personal information linked to your account indefinitely if you have an active (paid) subscription to World Walking. In the event you cancel your paid subscription or are a free member, we will keep your personal data for up to 2 years after your last activity on the website (for example from the last time you added distance to a virtual walk).

If you choose to delete your account, your personal information will be automatically deleted and should be permanently erased from our database backups within a maximum of 28 days.

Anonymised data (including recorded steps) and financial information (including payments made) will be retained indefinitely. However these will not be linked to any personal information once your account is deleted.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

We contract the following trusted third parties (data processors) to supply certain services in order for us to provide our services to you. These may include payment processing, search index tools, reporting, email delivery providers and data hosting. In some cases, third parties may require access to some or all of your data and personal information. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data is handled safely, securely and in accordance with your rights, our obligations and the obligations of the third party under UK GDPR and any applicable data protection laws.

Others we may share personal information with:

• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with
• The acquiring company (buyer) if our company is purchased.

Please note that our terms and conditions and our policies will not apply to other websites that you visit via a link from our site, nor to websites who link to our service. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to your country’s regulator or commissioner, for example the ICO in the UK.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

If we change our Privacy Policy, we will post the changes on this page. If the way we use your data changes substantially, we may notify you to re-consent the next time you login or use our service.